Shopping process
  • 1. Register
  • 2. Find your items from taobao and add to cart
  • 3. Pay items fee and shipping fee
  • 4. Buy for you
  • 5. Ship to you
  • 6. Receive the parcel
Go to Taobao or Tmall and choose items you like
  • Time

    (1) Arrival of goods to am5: Usually takes 3-5 days after we purchased.

    (2) International delivery time: Normally, Expedited for 3-7 bussiness days. Standards for 7-15 business days and Super Save for 15-30 business days.

  • Fee

    (1) Item fee: Include the item fee and domestic shipping fee, which is shown on the product page

    (2) Shipping fee: Depends on the shipping method you choose, different shipping method seperate by shipping time and price.

    (3) Service fee: Normally charge for 10% * (Items fee + domestic shipping fee), but am5 charge for 5% during the event.

  • Customs

    (1) We guarantee clearance and will bear responsibility for all matters associated with Chinese Customs

    (2) Destination Customs: If there are trariff requirements or confiscated goods in your country, we cannot be responsible for damage or loss.

  • Service

    (1) Virtual goods: We do not accept thses kind of purchases, which includes gift cards, game tokens, etc. Due to illegal practices.

    (2) Quality of goods: We will verify size, quantity, color and pattern of the goods, but we are not responsible for quality.

    (3) Electronic products: we can not only verify the appearance and model.